Skip to content
February 8, 2023
  • Disclosure Policy
  • Sitemap
  • Advertise Here
  • Contact Us

Official Outlet

trending business in the world

  • Blog Article
  • Business insurance
    • Small Business Ideas
    • Global Business
    • International Business
  • Business analyst
    • Business plan
    • Business insider
    • Business strategy
  • Business management
    • Sales Management
    • Strategy Management
    • Project Management
    • Profitable
  • Opportunity
    • Entrepreneurship
    • Business leadership
  • Human Resource
    • Team Building
    • Business News
    • Employment
    • Profesional Service
Watch Online
  • Home
  • Business analyst
  • Business Analyst (Customer Service) – IT-Online
  • Business analyst
  • Business strategy

Business Analyst (Customer Service) – IT-Online

Adiantku 2 years ago 2 min read

Qualifications:

Experience:

  • 3-5 years solid Business analysis experience in a customer services environment (supporting contact centres; understand contact centre operations incl. interaction flows, QA, WFM, metrics, etc.).
  • 2-3 years Retail industry desirable
  • Understand contact centre operations and support functions (and regulations within environments). Strong technical understanding of a contact centre landscape and it is supporting technologies, including:
  • Interaction Management – Call flows (IVR’s, call recordings, routing, etc.)
  • Channels (Telephony, email, chat, WhatsApp, social, USSD, etc.)
  • Knowledge Management
  • Assisted and self-service, etc.

Knowledge & Skills:

  • Formal training in business analysis and design methodologies
  • Experience in participating in projects relating to Customer Contact Centre
  • Solid track record in successful delivery in the BA environment
  • Experience in a global business environment is preferred
  • Business understanding of the broader retail industry will be advantageous

Job objectives:

To understand the current business environment:

  • Analyze and understand the current business environment
  • Analyze and understand the current business strategies
  • Understand the current trends and developments in the industry

To identify and understand business requirements:

  • Work with user departments in the identification and documentation of user requirements
  • Assess and document the business implication of user requirements to the business process involved
  • Propose and document process improvements where appropriate
  • Define business rules and guide the implementation of these rules in the development of the various application systems

To determine a suitable solution to business needs/requirements:

  • Works closely with System Analysts and Project Managers to design and implement solutions
  • Provide input on alternatives presented by the technical designers and answer detailed questions regarding the business design
  • Engage the most appropriate business representatives to obtain input and agreement on alternatives that are presented

To deliver the required solution:

  • Research, document and prepare business cases on appropriate technologies, which will align with the business strategies of the organization
  • Define scope of solution and ensure understanding of scope by business user
  • Review technical solutions and business processes against business requirement specification
  • Assist in the identification of data conversion and reporting requirements
  • Facilitate and co-ordinate User Acceptance Testing
  • Understand, document, and escalate project risks
  • Liaise with other project areas to co-ordinate interdependencies and resolve issues

To train business users:

  • Render support and facilitate sessions for end-users, including training where applicable

To continuously support the business environment:

  • Maintain an understanding of enterprise business initiatives and objectives, the various line portfolios, and current trends and developments in the technology field
  • Assist Senior Business Analyst to monitor portfolio activities

Learn more/Apply for this position

Related


Source link

Continue Reading

Previous: Operations Strategy Junior Business Analyst – FARFETCH job with FARFETCH Group
Next: AT&T raises forecast for revenue, HBO Max as business recovers from pandemic

Related Stories

Dry, The Beloved Country 8 min read
  • Business analyst

Dry, The Beloved Country

Adiantku 11 months ago
How To Find The Best Horse Racing Bet Using The Pools 9 min read
  • Business analyst

How To Find The Best Horse Racing Bet Using The Pools

Adiantku 11 months ago
LinkedIn’s Career Advice Is Ready To Find You A Mentor 7 min read
  • Business analyst

LinkedIn’s Career Advice Is Ready To Find You A Mentor

Adiantku 12 months ago
Best Tips On How To Get That Pay Raise You Deserve 7 min read
  • Business analyst

Best Tips On How To Get That Pay Raise You Deserve

Adiantku 12 months ago
How Much Does It Cost To Start A Restaurant? 8 min read
  • Business analyst

How Much Does It Cost To Start A Restaurant?

Adiantku 12 months ago
The Top 10 Mistakes New Business Owners Make 8 min read
  • Business analyst

The Top 10 Mistakes New Business Owners Make

Adiantku 12 months ago

Recent Posts

  • Dry, The Beloved Country
  • Best Careers For The Future To Focus On Today
  • How Do I Innovate My Business To Grow My Business Without Increasing Costs
  • How To Find The Best Horse Racing Bet Using The Pools
  • Tenders And How They Can Add To Your Business

Categories

  • Blog Article
  • Business analyst
  • Business insider
  • Business insurance
  • Business leadership
  • Business management
  • Business News
  • Business plan
  • Business strategy
  • Employment
  • Entrepreneurship
  • Financial
  • Global Business
  • Human Resource
  • International Business
  • Opportunity
  • Profesional Service
  • Profitable
  • Project Management
  • Sales Management
  • Small Business Ideas
  • Strategy Management
  • Team Building

About Us

  • Disclosure Policy
  • Sitemap
  • Advertise Here
  • Contact Us

recomendation

martine roch
honda math
run2game
dragonfly business
thehellenicvoice
ujc madrid
mercosur digital
momasstube
sciencefile
sdiwc
soldering point
home ideas finder

martineroch dragonflydoces thehellenicvoice harianbhirawa nortoncom hungerking rexrothpneumatics rssoundingboard bassoatesino dsdukes torgodevil the lorenz

You may have missed

Dry, The Beloved Country 8 min read
  • Business analyst

Dry, The Beloved Country

Adiantku 11 months ago
Best Careers For The Future To Focus On Today 8 min read
  • Business insurance

Best Careers For The Future To Focus On Today

Adiantku 11 months ago
How Do I Innovate My Business To Grow My Business Without Increasing Costs 8 min read
  • Business insurance

How Do I Innovate My Business To Grow My Business Without Increasing Costs

Adiantku 11 months ago
How To Find The Best Horse Racing Bet Using The Pools 9 min read
  • Business analyst

How To Find The Best Horse Racing Bet Using The Pools

Adiantku 11 months ago
  • Disclosure Policy
  • Sitemap
  • Advertise Here
  • Contact Us
  • Disclosure Policy
  • Sitemap
  • Advertise Here
  • Contact Us
Copyright © 2021 Officialreligionoutlet.com. All rights reserved. | Kreeti by AF themes.